HELDRON OÜ suggest!

* TRABIFLEX OÜ - hydraulics and fasteners!

* Maja ja Maa ekspert OÜ - repair and construction work!


Purchase terms

The webshop www.heldron.ee (hereinafter the Webshop) is owned by HELDRON OÜ (registry code 14313257), located at Kivipere tn4, 13516, Tallinn, Estonia.

Validity of the sales contract, product and price information

The terms of sale apply to purchases of goods from the Web Store.
The prices of the products sold in the online store are indicated with the products.
The delivery fee is added to the price.
The delivery fee depends on the location of the buyer and the method of delivery.
The delivery fee will be shown to the buyer when placing the order.
Product information is available in the Online Store directly at the item.
The online shop currency is the Euro [EUR].
Payments for the goods can be made on the basis of an invoice by bank transfer, on the spot at the point of delivery in cash or through the payment center via bank links - (Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele (with payment initiation service), Pocopay).

You have to add the desired products to the shopping cart.
To place an order, fill in the required fields and choose the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid through a bank link or other payment solution. The Agreement shall enter into force upon receipt of the amount due into the bank account of the Online Shop.
If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer shall be informed at the earliest opportunity and the money paid (including delivery costs) shall be refunded immediately, but not later than within 14 days of dispatch.
An unpaid order is active for 5 days, after which time the order is considered to be canceled.

The goods will be shipped to the following countries: Estonia (If you would like to order abroad, please contact us by e-mail: info@heldron.com).
The cost of shipping the goods is borne by the buyer and the corresponding price information is displayed next to the shipping method.
Domestic shipments generally arrive at the destination specified by the buyer within 3-7 business days of the entry into force of the contract of sale. Outside Estonia, delivery will be by CONTRACT. In exceptional cases, delivery may take place up to 45 calendar days.
If no one can be reached with the contact details and address given in the order, RE-DELIVERY IS PAYABLE!
HELDRON OÜ's delivery partners are: Venipak Eesti OÜ, DPD Eesti AS, AS Eesti Post (OMNIVA), Itella Estonia OÜ

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the buyer may not have the right to withdraw, the respective products and services must be listed and meet the conditions listed in § 53 (4)
The right of withdrawal does not apply if the buyer is a legal person.
If payment has been made through a bank link or a service provider (for example, the Osta.ee environment), then in such a case the price of the goods minus the environmental service fee (goods price - service fee = refundable amount) will be refunded upon withdrawal from the sales contract.
To use the 14-day right of return, the goods must be unused, undamaged and in the original packaging. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
In order to return the goods, a withdrawal application must be submitted, the form of which can be found here: withdrawal application and sent to the e-mail address info@heldron.com no later than within 14 days of receipt of the goods.
The costs of returning the goods shall be borne by the buyer, unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item).
The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
The online store has the right to withdraw from the sale transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to lodge a claim

The online store is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery of the thing and which becomes apparent within two years from the delivery of the goods to the buyer.
During the first six months from the delivery of the thing to the buyer, it is presumed that the defect already existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@heldron.com.
The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods.
If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.
The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.
The warranty for children's electric car batteries is valid for 2 months, after which they are not covered by the warranty as we cannot be sure whether the customer will charge the batteries according to the requirements or on the compliant mains.
The children's electric car warranty does not apply to cars used for rental purposes!

The warranty does not apply to mechanical damage or natural wear and tear caused by the consumer!

Direct marketing and processing of personal data

The online store will use the personal information (including name, phone number, address, e-mail address, bank details) entered by the buyer only for processing the order and sending the goods to the buyer.
The online store transmits personal information to the transport service companies in order to deliver the goods.
The webshop will only send newsletters and offers to the buyer's email address if the buyer has requested to do so by entering an email address on the website and announcing their wish to receive direct mail notifications.
Buyers may opt out of offers and newsletters sent to them by email at any time by notifying us by email or by following the instructions in the offers containing email.
Solving arguments

If the buyer has any complaints about the Web Store, they should be sent by email to info@heldron.com or by calling: +372 5681 9981.
If the Buyer and the Web Store fail to resolve the dispute by agreement, the Buyer may refer the matter to the Consumer Disputes Committee.
The Consumer Disputes Committee is competent to resolve any disputes arising from the contract between the buyer and the Web Store.
The Commission's review of the buyer's complaint is free of charge.
The buyer may turn to the European Union Consumer Dispute Resolution Platform.


NB! By using the HELDRON OÜ website you have read and agreed to the above terms and conditions. HELDRON OÜ reserves the right to change the terms and conditions as necessary. All changes are posted on www.heldron.com


If you have any questions or concerns, please contact info@heldron.com.






The terms of purchase of HELDRON OÜ have been translated using the web application "google translator". In this context, the translation may be lost or misinterpreted. ALWAYS START IN ESTONIAN PURCHASE TERMS!